Returns & Refunds Policy

Returns & Refunds Policy

 

At MyLoveDogToys, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we are here to help. Below you will find all the details regarding returns and refunds for our products.

 

Returning an Item

 

1. Eligibility for Returns:

• Products can be returned within 14 days of receiving your order.

• The product must be unused, in its original condition, and in its original packaging (if applicable).

• Custom-made or personalized items, as well as perishable goods, are non-returnable unless defective.

2. Steps to Return:

• Notify us of your intent to return by contacting our customer service at info@dlcommercelimited.com or through your account on our website.

• Ensure the product is securely packaged to prevent damage during return shipping.

• Ship the product to the return address provided by our team. The shipping costs for the return are borne by the customer unless the product was defective or an error was made by MyLoveDogToys.

3. Condition of the Item:

• Returned items must be in the same condition in which they were received.

• Items showing signs of use, wear, or damage may not be eligible for a refund or may incur a restocking fee.

 

Refund Process

 

1. When Will I Receive My Refund?

• Once the returned product is received and inspected, we will notify you about the status of your refund.

• Refunds will be processed within 14 days of receiving the returned item.

2. How Will I Be Refunded?

• Refunds will be issued via the original payment method.

• If you paid using a gift card or store credit, the refund will be issued in the same form.

3. What is Refunded?

• The full purchase price of the product will be refunded, including any standard shipping fees if the entire order is returned.

• If you opted for expedited or premium shipping, those additional shipping costs are non-refundable.

 

Exchanges

 

1. If you wish to exchange an item, please contact us at info@dlcommercelimited.com

2. Items can only be exchanged for the same product or another product of equal or lesser value. If the new item is of greater value, you will need to pay the difference.

 

Non-Returnable Items

 

We cannot accept returns for:

• Items marked as final sale or clearance.

• Custom-made or personalized products.

• Perishable goods or items with a short shelf life.

• Items that have been damaged due to improper use or handling.

 

Damaged or Incorrect Items

 

1. If your product arrives damaged or you receive the wrong item:

• Contact us within 7 days of receiving the order with details and photos of the issue.

• We will arrange for a replacement or refund at no additional cost to you.

 

Contact Us

 

If you have any questions or need assistance with your return, please don’t hesitate to reach out:

• Email: info@dlcommercelimited.com

• Customer Service Hours: Monday to Friday, 9:00 a.m. – 5:00 p.m.